Allworx Technical Support Forum

kellenw

We currently run 12 channels on a sip trunk, but due to company growth I will be increasing this to 20 channels in the next few weeks. We have always run in a key system style configuration with PFKs assigned for all 12 line appearances. This has worked great for years. However, it's not really prac...

kellenw

Picked up a used Connect 731. Booted it up and it's stuck on safe mode. Almost looks like it was formatted, so the only way to get it back operational is to either apply an update image or restore from an officesafe backup. I wasn't provided a backup with this unit and I don't have an update image. ...

kellenw

Anyone have the latest and greatest guides/manuals? I can't find them anywhere. Any help would be greatly appreciated!

kellenw

Regarding the time server, if you don't set a time and date server in the phone settings it will default to the phone server. In other words, in most cases you don't need to put anything in there for time server. Regarding the finicky phone, I've encountered a few like that over the years that did t...

kellenw

*I know this is an old post, but I thought I'd answer anyway, in case someone comes along looking for advice or a solution on something similar. It sounds like you probably had an IP conflict on the network. Basically, two devices fighting for the same IP address will cause this. Depending on your n...

kellenw

sp90378 already mentioned the best way to reach an Allworx box with an unknown IP, but an alternative way is to use a network scanner like Advanced IP Scanner, which is a really handy free utility app (http://www.advanced-ip-scanner.com). You can scan a range of subnets to discover all devices on th...

kellenw

We simply install Office Safe on a computer/server that is always on at the office and run a scheduled backup in the background. Some versions of Office Safe are better than others. I've always had the best luck with 8.0.5.29.

kellenw

Thanks for the info sp90378! I am intrigued by the Interact application. Are the x series boxes capable of getting the 8.2 updates with a current update license, or are they sunsetted at this point? Is there an API to integrate your own application with Interact? We are developing an in-house window...

kellenw

Sorry I missed this until now. Yes, the power supply is almost always the primary culprit for boot issues, system hangs and so forth. Sometimes it is a corrupted CF card, but that occurs much less often. It's a really good idea to keep a spare power supply (upgrade to a 1.5 amp one from the standard...

kellenw

Hi all, We've been running an Allworx 6x system since around 2012/2013. Our software update license recently expired, so I'm starting to look into the pros/cons of simply re-upping the software update license of the current system or going ahead and upgrading to a new Connect series system. We curre...

Search found 20 matches

Transitioning away from line appearances due to growth

Allworx Connect 731 Safe Mode Issues

Allworx 8.6 admin and user guides request

Re: Allworx phone stays on Registering

Re: Company's phones down due to 'Registration Error"

Re: login to 6x without known IP

Re: Backups

Re: Worth upgrading to the newer Connect series servers?

Re: 6x Stopped Working

Worth upgrading to the newer Connect series servers?