Allworx Technical Support Forum

advantagevoice

It does sound like the SIP packets are being transformed. Netgears are touchy, but you can make it work. A few things to look at: 1. Look at the WAN IP of the Netgear and confirm it is a public IP. If it isn't, change it to AP mode so you are only using the cable/DSL modem for NAT. 2. Assuming it ha...

advantagevoice

Looks like you'll need to restore a backup from before the last upgrade.

advantagevoice

Couple things to try: 1. Make sure networks aren't double NATed. If the dsl/cable modem is doing NAT along with, say, a wireless router, that can cause problems with VOIP and SIP. 2. Make sure the routers have up to date firmware and SIP ALG is turned off. 3. Make sure a STUN server is set in the ph...

advantagevoice

Try a different browser and/or a different computer. If not, then you are limited to contacting Allworx to do a password reset or restoring a previous backup from Office Safe.

advantagevoice

Are they in LAN host mode or NAT/Firewall? Do they have a static WAN IP assigned to them?

advantagevoice

Version 8 was released a few days ago and it supports 8.1

advantagevoice

I'm curious as to how everyone is monitoring the status of their Allworxes. Are you pinging, using SNMP, etc? Are you setting up email alerts? If so, what alert severity levels did you choose?

advantagevoice

If phones are in different locations, you don't need to worry about overlapping ports. They can both be 5060 or 5061 etc. In the meantime, try using a nonstandard SIP port for the phones like 5061, update your firewall rules and do a SIP trace.

advantagevoice

I had a similar issue with remote phones behind a Zyxel USG router. Did you create a custom Handset Preference Group for each phone, with a different SIP and RTP range of ports? For example, Phone 1 uses 5060 and 16384-16393. Phone 2 uses 5061 and 16394 - 16403, etc.

advantagevoice

You only have 3mbps up and down for bandwidth? Is it dedicated for the phones or are they sharing it with the data network?

Search found 19 matches

Re: Router model to work with remote phones

Re: failure to run after upgrade

Re: Generic SIP remote phone

Re: Default Admin Password at Console Not Working

Re: Static Route between two 6x Servers

Re: Install OfficeSafe

Do you monitor and/or receive alerts from your systems?

Re: offsite extension Ok except for no audio on outside cal

Re: offsite extension Ok except for no audio on outside cal

Re: Random dropped calls and dialplanfmt Error code