Allworx Technical Support Forum

wshrader

Is the system storage full? Do you see any relevant events in the system log?

wshrader

You must update that server. It's pointless to ask for support of such an old version at this point. Current version is v9.1 and the 6x12 is only supported up to v8.5. Note that you can update to v8.4 without a license if you have the files to do so.

wshrader

From the Reach Release notes: Allworx Reach 5.* is the recommended app for all users with Allworx System Software 8.3 or higher and Apple devices running iOS 12 or higher. To receive calls when the Reach app is running in the background, the Reach 5.* app requires access to an Allworx server running...

wshrader

I do wish we could attach images to the discussion. I think we can attach files via private message. If I remember tomorrow and have time, I will try to get screenshots of this.

wshrader

I do have the softphone. I have clicked everywhere to try to see the Schedule button. I have also googled but I'm unable to find anything. It's odd that you can see page groups and park orbits. Like I said, Interact does not support PFKs (programmable function keys). If you do not have a desk phone...

wshrader

Interact does not support PFKs...yet so they say. I know, why have the ability to program them? This feature has been requested several times.

I'm curious, are you using the Interact softphone? That is where it makes the most sense to have PFKs.

wshrader

Are you talking about Connect series servers? I believe registered means they would appear in the Allworx partner portal and activated means the server has sync'd with said portal allowing full use of the Feature Keys. As far as warranty goes, you can to to Maintenance>Feature Keys to see the expira...

wshrader

Yes, you did understand correctly. Unfortunately, Spectrum is not available at the remote site. There is only one provider at the remote location. From my understanding, when the system was installed, a server should have been installed at the remote location to handle the incoming and outgoing cal...

wshrader

IF and that's a big "IF" I understand this correctly, inbound calls to the remote site (phone company A) are forwarded to a number (DID) on the Spectrum service? Outbound calls are through Spectrum. IF that is the case, Spectrum, and most dial tone providers now because of STIR/SHAKEN FCC ...

wshrader

You cannot assume a different ATA will provide better results. The Allworx is acting as an ATA already. You can try a discrete ATA if you like but realistically it is time to consider FAX dead and move on already. As more and more phone companies themselves are eliminating analog dial tone it will b...

Search found 193 matches

Re: "Keep copy on server" not working

Re: call not allowed

Re: iPhone 8 cannot use Reach License

Re: RTX Base Station and Handset Allworx Registration

Re: Interact

Re: Interact

Re: Alworx server active/registered and warrantee statu

Re: Remote site call routing

Re: Remote site call routing

Re: Fax on analog port over SIP