Allworx Technical Support Forum

nihtgalan

Is there a way to get a report of users currently hot desked in? Management wants to use it to track employees are actually logged into the phone at certain times of the day every day. Currently I'm opening Connect 731's management page, going to headsets, sorting by department (Since we have the Al...

nihtgalan

I have a particular use case that I need help with. We're a medical clinic and we have a phone in each of our procedure rooms, for doing colonoscopies and the like. Our doctors would like to have their headsets (Plantronic CS510 with the APD-80 EHS adapter) auto answer intercom calls. I have the EHS...

nihtgalan

It's been a while, but the Verge 9312's finally arrived. After testing it appears the busy light for contact pfk's is in fact a feature only available on those phones. I have the PFK configured the same on a 9224 and a Verge 9312 but only the Verge will light up when that contact is on a call.

nihtgalan

Sorry wshradar, We are currently on v9.0.6.2, first thing I did during initial setup was update firmware. We're trying to use the Contact function pfk, hoping that would be how it works. However, even the user is the assigned owner of a phone, the contact light will still remain off regardless of st...

nihtgalan

Just in case anyone asks, "Hide user's BLF status" is not checked for any contact in the system under user settings.

nihtgalan

Good morning all, With my previous issue solved, I've moved on and come across my next question. I'm setting up templates for the PFKs, and trying to get the contact buttons to function the way we'd like. It's pretty simple, we just want the contact button to display the busy light field for a user ...

nihtgalan

Thank you for the response, After your previous comment about it being a complicated setup issue I double checked my configuration. Turns out you were right and it wasn't something someone could diagnose without access to the system. The queue, agents, and handsets were configured correctly, I'd bot...

nihtgalan

Thanks wshradar, I was hoping it was a simple setup issue like not having something associated with an extension or not having the system extension that forwards to the queue setup correctly. But it seems to be some problem with actually logging in to the queue, if I have it set to ACD it acts as if...

nihtgalan

Hello all, The clinic I work at recently purchased a Connect 731 with a load of 9224 handsets. I'm currently testing and planning implementation and have 8 handsets powered on and configured to do some testing and demoing for the department heads. Though I'm currently having problems with the call q...

Search found 9 matches

Report of current users logged into Hot Desk

Headsets auto answer intercom.

Re: Contact PFK busy light

Re: Contact PFK busy light

Re: Contact PFK busy light

Contact PFK busy light

Re: Problems with Queue

Re: Problems with Queue

Problems with Queue