Allworx Technical Support Forum

wshrader

This depends on your dialtone provider. If it is SIP you will need to ask the vendor what their requirements are. Usually the first condition is that the number you are trying to send (out-pulse) as the Caller ID must be on the account. If your dial tone is regular old phone lines, this won't be pos...

wshrader

Having trouble finding this portal to get the OS, can you point me in the right direction? We are a treatment center here, having these phones down is interfering with our ability to help our patients, I have to get this old system running and budget is zero! You can only access the portal if you'r...

wshrader

Formating the CF card from safe mode will only make it ready to install the operating system proper. It won't mess with the basic OS which is what the safe mode is. You do need to format the CF card before mounting. Then you can install the firmware (OS) from a file you may have downloaded from the ...

wshrader

Depending on the model of Allworx server and the firmware version, there is a setting 'Off-hook ringing'. I forget if it is a user or handset setting. This sounds like what you want. It could also be that calls are routed to the intercom instead of a proper Call Appearance. Check both the user and h...

wshrader

If the CF card has not been corrupted, you can typically put that into another 6x (known-working) and it will boot normally and you would be done. I hope you have been regularly backing up this 6x using OfficeSafe. If the CF card is kaput and you don't have a backup then you're stuck setting it up f...

wshrader

Outside calls from what source? You need to add the Call Appearance to an extension which is routing those calls. For example 555-555-5555 routes to x100. You need to add a Call Appearance from the object phone to x100.

wshrader

You must delete the user.

wshrader

Check the Dialing Privileges Group for this handset. Also make sure you're dialing correctly according to the Dial Plan.

wshrader

Thanks for your reply! Do you have the Auto Attendant set to repeat the greeting after the time-out period? If so, it will do this only ONCE. If the caller does not dial anything, then the system hangs up with "goodbye". It repeats the message twice and then 'goodbye'. I wish the number o...

wshrader

Do you have the Auto Attendant set to repeat the greeting after the time-out period? If so, it will do this only ONCE. If the caller does not dial anything, then the system hangs up with "goodbye". I wish the number of repetitions was adjustable but this is to prevent some call from stayin...

Search found 193 matches

Re: External Caller ID

Re: New (old) Allworx

Re: New (old) Allworx

Re: New Calls ringing while user is using the Allworx phone.

Re: New (old) Allworx

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Re: goodbye.snd

Re: goodbye.snd