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Search found 96 matches

by justingoldberg
Mon Apr 16, 2012 8:07 pm
Forum: Installation and Configuration Help
Topic: Remote Generic SIP Devices
Replies: 12
Views: 31408

Re: Remote Generic SIP Devices

Domain is the allworx IP address (it tells x-lite which ip address to allow incoming calls from, rather than trust every ip on the internet). Put 404 (or *04 with the new flexible dialplan in 7.3) as the voicemail number. btw, does anyone have the last version of xlite that supported multiple accoun...
by justingoldberg
Thu Apr 05, 2012 3:18 pm
Forum: Allworx Software Support
Topic: Generate an email when a phone is called
Replies: 14
Views: 25745

Re: Generate an email when a phone is called

You might want to download a trial of CallData to be sure of the fields.
by justingoldberg
Thu Apr 05, 2012 10:15 am
Forum: Allworx Software Support
Topic: Current Builds List
Replies: 23
Views: 237372

Re: Current Builds List

current production 7.3.9.5
by justingoldberg
Thu Apr 05, 2012 10:05 am
Forum: Allworx Software Support
Topic: Generate an email when a phone is called
Replies: 14
Views: 25745

Re: Generate an email when a phone is called

This is the CSV file format (i assume the cdr format uses the same fields) Id Start Time (mm/dd/yyyy) (hh:mm) Length (hr:min:sec) From CID Name CID Number DNIS Name DNIS Number Port To CID Name CID Number Port PIN Digits TC Setup the allworx cdr to stream on port 16366. This command will telnet to t...
by justingoldberg
Wed Apr 04, 2012 11:02 pm
Forum: Allworx Software Support
Topic: Generate an email when a phone is called
Replies: 14
Views: 25745

Re: Generate an email when a phone is called

The only option to get an email 100% of the time is to have it go to voicemail 100% of the time.


You could use netcat (I use fyodor's ncat) to capture the raw cdr log to a text file.

Then with some bash/awk/grep wizardry have it scan for new calls that contain the helpdesk number.
by justingoldberg
Fri Mar 16, 2012 1:57 pm
Forum: Installation and Configuration Help
Topic: Speakerphone/Ringer issues with 9204 handsets.
Replies: 1
Views: 2520

Re: Speakerphone/Ringer issues with 9204 handsets.

I've never heard that. Call your vendor about RMA'ing them. Or call allworx if they're not around/responding.

I prefer for our customers to buy 9204's because the audio chipset is better. Some customers with complain about echo with the 9212s.
by justingoldberg
Tue Feb 07, 2012 5:50 pm
Forum: Installation and Configuration Help
Topic: tUdpSrc: PROV_udp: *** WARNING 10 seconds with no received a
Replies: 20
Views: 20273

Re: tUdpSrc: PROV_udp: *** WARNING 10 seconds with no receiv

You mean the disconnects have happened less? If not, try disabling music on hold for a group of handsets and see if that fixes it. What's the network topology? Switch types/models? Are these remote phones? On same switch as allworx? Are they transferring calls to remote phones or through a vpn? Have...
by justingoldberg
Tue Feb 07, 2012 2:50 pm
Forum: Installation and Configuration Help
Topic: tUdpSrc: PROV_udp: *** WARNING 10 seconds with no received a
Replies: 20
Views: 20273

Re: tUdpSrc: PROV_udp: *** WARNING 10 seconds with no receiv

Change them to using parks if possible.

Or enable auto on hold so they can't lose the call.
by justingoldberg
Tue Jan 31, 2012 6:06 pm
Forum: Installation and Configuration Help
Topic: Backup Archive Management
Replies: 0
Views: 1539

Backup Archive Management

We keep a backup of all of our customer systems, after completed installs and before any upgrades. The backup archives compress very well with 7zip. I backup the complete folder (the repository.cfg file and the folder with that server's serial number) and subfolders in one file, and put the version,...