Allworx Technical Support Forum

wshrader

You will only get discussion about this here from end users. No Allworx employess lurk here, unfortunately.

wshrader

This feature is under the Dial Plan. You'll want to create a Service Group for the shop phones, assign those Call Appearances to it. You may need to use a Restrictions list or don't add any Outside Lines to the Service Group. They should still be able to dial internal extensions.

wshrader

If this is over a SIP trunk then you're gonna have a bad time, most of the time. You may need to have the SIP trunk vendor set the CODEC to G.711U. If this is an analog line, bypass the Allworx entirely to see if that makes a difference. I can think of only one reason to connect a FAX with it's own ...

wshrader

What is the gateway? That is key. If it is not the LAN gateway (meaning, the gateway routing through the VPN) then that's the problem. You can try creating a static route on the Allworx to the 192.168.100.0 network using 192.168.100.1 (if that is correct) as the gateway. I suspect traffic is getting...

wshrader

We finally got Allworx involved on direct calls involving my SD-WAN provider, Allworx partner and Allworx. The SD-WAN provider ran a packet capture from the edge device to it's destination IP(Allworx) while I made test calls on my reach app. When the packet capture was analyzed it was discovered th...

wshrader

This is always going to be one of two things: 1) firewall rules are not allowing/forwarding the correct ports or incorrectly. Make sure you have BOTH media port ranges. 2) SIP ALG either on the firewall or the edge device. If this device is a coax modem then this is probably still enabled unless yo...

wshrader

Please provide context. What is the problem? The troubleshooting you specify isn't really that.
If this is a remote phone, this could mean the PNP key is incorrect or missing but that is a guess since it is the only reference to "plug and play" relevant to Allworx as far as I recall.

wshrader

keith wrote: ↑Mon Aug 21, 2023 12:20 pm This can be changed at Servers > VoIP > Paging Maximum Duration (minutes)
Vendor told me it can be set 1 to 30 minutes.

Hope this helps someone else!

Yes this!

wshrader

Ah okay. That kind of makes sense. So there should be an email waiting for each voicemail and I could POP those emails from the Allworx email server. It'd be interesting to try--I wonder if it automatically creates emails for each mailbox, or if it has to be enabled. For now I have left one Allworx...

wshrader

Thanks. I've seen references to attaching voicemails to emails, but I assume that works as the voicemails come in. I need to dump 60 or 80 voicemails at once. Exporting prompts isn't difficult when you get past the odd requirements that you have to click a button in the UI to put the prompts in a f...

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