Allworx Technical Support Forum

doom1701

I'd love to get the raw CDR for many reasons--can you share more detail on how to do that?

doom1701

We've been using the Valcom 2001 paging adapter with our systems--I've got a pretty big writeup here on how to configure a remote ATA to control one as well. They work great.

doom1701

Putting this into Software Support since it'll probably come back to being a TAPI thing. We have an extension for our helpdesk. When a user calls this extension, in addition to ringing all of our helpdesk phones, I'd like to have the system generate an email to our ticketing system so that a helpdes...

doom1701

Our old HQ system (3com NBX) had an option to program an "Account Code" button on each phone. While on a call, press this button and then you could dial in a 4 digit account code. This code then showed up in CDR tagged to that call. It's a feature we never used, but now as we troubleshoot ...

doom1701

We have two ITSPs. One we've had no trouble with--calls connect perfectly and stay connected. Unfortunately they couldn't port all of our numbers for all of our sites. Our second provider has the remaining numbers. We've got a good relationship with this second provider, and overall the service is j...

doom1701

We've seen this with dorked up versions of Android, typically put out by Motorola. Stock Android doesn't have trouble with the file type--yet another reason to demand that manufacturers not dork up Android! Anyway, here's a post I found online about installing an app called "Remote Wav" th...

doom1701

I'm not the one that setup our schedules, so I could be wrong...but I believe the first thing you mentioned is already possible. We have plenty of extensions with routing rules that are schedule based. During the day, our customer service groups will typically ring 8 times to all phones and then tra...

doom1701

Are you asking me? Yes, we've had significantly fewer disconnects and "WARNING 10 seconds blah blah" messages in the log since we turned on music on hold. My post in this thread is just to say that the issue is not related to just the "hold" function on the phone--we've seen it w...

doom1701

The same issue can occur with parks--we experienced it.

It's gone down considerably since we put in a music on hold source.

doom1701

Anyone using the Conference Bridge option? We're looking to do away with the ATT conference service we have right now, used when we need to have a few people (5-15, typically) dial into a conference call. The option on the 48X (not sure if it's on other systems, but we have the 48X) looks to fit our...

Search found 69 matches

Re: Generate an email when a phone is called

Re: Paging system for 24x

Generate an email when a phone is called

Account Code Entry?

Delayed call connection

Re: Voicemail to email attachment

Re: Call routing by schedule/Hot Desk appearances

Re: tUdpSrc: PROV_udp: *** WARNING 10 seconds with no receiv

Re: tUdpSrc: PROV_udp: *** WARNING 10 seconds with no receiv

Conference Bridge