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Allworx View - Automatic Reports

Unofficial Allworx enhancement requests.
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lonelydragon757
Posts: 2
Joined: Mon Sep 05, 2016 1:39 pm

Allworx View - Automatic Reports

Post by lonelydragon757 » Mon Sep 05, 2016 1:48 pm

Fix the Allworx Dashboard to reflect the agents within an assigned queue. to count the calls that they received directly from a client. transferred from another extension (both from another Queue agent and from a supervisor/different department), and outbound calls.

Also. a way to generate reports automatically and email them out via excel/CSV format. and/or be able to integrate it into a wiki to keep historical trends. and/or generate historical trends. such as which Week of the month is busiest. week of the year. which day and what hour is peak.

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