Fix the Allworx Dashboard to reflect the agents within an assigned queue. to count the calls that they received directly from a client. transferred from another extension (both from another Queue agent and from a supervisor/different department), and outbound calls.
Also. a way to generate reports automatically and email them out via excel/CSV format. and/or be able to integrate it into a wiki to keep historical trends. and/or generate historical trends. such as which Week of the month is busiest. week of the year. which day and what hour is peak.
