My first few thoughts
Posted: Fri Oct 14, 2011 1:14 pm
We've been live for a week now, and just brought 7 remote branches online last night. Figured I'd throw some of my desired enhancements out here and see what people thought.
1. If calling an internal extension, and that person is on another line, show something on the caller's phone to indicate it. Not everyone can have a massive button bank with BLFs for every extension.
2. Enhance the "Info" button, especially for buttons mapped to call park orbits. Show the orbit programmed into the button, as well as (if there is a call parked there) the caller info and who parked the call. Since we're moving from having individual systems at each branch to having a couple of centralized 48X's, I've got users freaking out that, if they park a call, some other branch (that they don't trust, although they don't come out and say that) will pick up the call.
3. Web interface to setup personal speed dials (not the phone web interface, though--tough to get to and the user needs to know the phone administration password). More than 10 personal speed dials would be a bonus, too.
4. Let me dial someone's extension from the Directory web page.
5. Ability to assign a PFK to directly set a presence.
6. Some sort of mass update utility in the Administration site. We changed our button layout after setting up all of our phones initially, and we had to go into every single handset and re-apply the template. In fact, from an administration standpoint, this has probably been our biggest complaint. Setting up every extension is a one at a time process. Making changes is a one at a time process. I'd love to have a CSV upload option for some of these screens.
I've got users complaining about other things, such as the caller ID for outside numbers displaying a leading 9, but they'll adjust. There are plenty of things that are different--not better or worse, just different--and they need to learn and adjust.
1. If calling an internal extension, and that person is on another line, show something on the caller's phone to indicate it. Not everyone can have a massive button bank with BLFs for every extension.
2. Enhance the "Info" button, especially for buttons mapped to call park orbits. Show the orbit programmed into the button, as well as (if there is a call parked there) the caller info and who parked the call. Since we're moving from having individual systems at each branch to having a couple of centralized 48X's, I've got users freaking out that, if they park a call, some other branch (that they don't trust, although they don't come out and say that) will pick up the call.
3. Web interface to setup personal speed dials (not the phone web interface, though--tough to get to and the user needs to know the phone administration password). More than 10 personal speed dials would be a bonus, too.
4. Let me dial someone's extension from the Directory web page.
5. Ability to assign a PFK to directly set a presence.
6. Some sort of mass update utility in the Administration site. We changed our button layout after setting up all of our phones initially, and we had to go into every single handset and re-apply the template. In fact, from an administration standpoint, this has probably been our biggest complaint. Setting up every extension is a one at a time process. Making changes is a one at a time process. I'd love to have a CSV upload option for some of these screens.
I've got users complaining about other things, such as the caller ID for outside numbers displaying a leading 9, but they'll adjust. There are plenty of things that are different--not better or worse, just different--and they need to learn and adjust.