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Allworx phone stays on Registering

Posted: Thu Jun 01, 2017 10:49 am
by compdoc7771
Allworx IP phone stays on Registering after power failure or unplugged only will come back up online after a certain time. Once a factory reset on the phone after this certain time it will come up and work correctly. Same time every power failure or Allworx box reset. All other 100 phones come up fine with the exception of these two phone which are receptionist phones.

Also where does the phone pull the time? Would this be set in the Allworx server PC or Allworx box?

Re: Allworx phone stays on Registering

Posted: Thu Jan 25, 2018 3:08 pm
by kellenw
Regarding the time server, if you don't set a time and date server in the phone settings it will default to the phone server. In other words, in most cases you don't need to put anything in there for time server.

Regarding the finicky phone, I've encountered a few like that over the years that did the same thing. I'd try various things to attempt to fix them but rarely did it help. Sometimes simply setting a static IP up on it would fix the problem. Most times, I'd just give up eventually and swap out the phone. Eventually, it becomes cheaper to replace the phone than to spend more of my time trying to fix it.