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Can not make a call with Allworx Reach app

Support for Allworx Call Assistant, Mobile Link, and TAPI.
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Posts: 2
Joined: Sat Apr 29, 2017 10:21 am

Can not make a call with Allworx Reach app

Post by simcobox » Wed Jan 10, 2018 11:34 am

I cannot make calls with my Allworx reach app on my cell phone.
I have done the following. Uninstalled the reach app and reinstalled.
Restarted Allworx server.
I can ring the cell phone from handset in the server.
The message I get is "Call ended in error: Check number"
Can anyone help me resolve this.
Thank you

Posts: 28
Joined: Mon Nov 06, 2017 6:51 am

Re: Can not make a call with Allworx Reach app

Post by sp90378 » Wed Jan 10, 2018 2:08 pm

Does it happen for all users on the system, or are you the only user? Does it happen on both WiFi and cellular? And just checking, but you are dialing a 9+ or whatever the number is for an outside line is on your system before dialing the phone night right?

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