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Dial-By-Directory Not Working

Support for Allworx Call Assistant, Mobile Link, and TAPI.
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Latitude33
Posts: 1
Joined: Tue Nov 01, 2016 6:01 pm

Dial-By-Directory Not Working

Post by Latitude33 »

When calling our auto attendant, we used to be able to dial #2 to hear a directory listing of the extensions. This feature has disappeared. When we press #2 now it goes to the operator. What could be wrong? Other posts in this forum suggest recording someones name, however I have done that already with many users.
andrewk78
Posts: 3
Joined: Tue Oct 11, 2016 2:01 pm

Re: Dial-By-Directory Not Working

Post by andrewk78 »

What is the actual extension that the phone goes to when you hit #2?

Start with that.
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