Can not make a call with Allworx Reach app

[simcobox]

Hi
I cannot make calls with my Allworx reach app on my cell phone.
I have done the following. Uninstalled the reach app and reinstalled.
Restarted Allworx server.
I can ring the cell phone from handset in the server.
The message I get is "Call ended in error: Check number"
Can anyone help me resolve this.
Thank you
Mike

[sp90378]

Does it happen for all users on the system, or are you the only user? Does it happen on both WiFi and cellular? And just checking, but you are dialing a 9+ or whatever the number is for an outside line is on your system before dialing the phone night right?

[wshrader]

Make sure the Reach Handset is in a Dialing Privs group that has access to outside lines.