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Extension to auto attendant not transferring

Support for Allworx Call Assistant, Mobile Link, and TAPI.
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phillirk
Posts: 4
Joined: Tue Aug 07, 2018 2:52 pm

Extension to auto attendant not transferring

Post by phillirk »

Extensions are not able to transfer answered call to our auto attendant. Can someone tell me what I need to change to make this happen?

Using Allworx 6x
8.4.5.4

This just seem to magically happen the same day when our SIP lines were ported from one vendor to another. I am not sure if that has anything to do with it.
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wshrader
Posts: 193
Joined: Mon Apr 15, 2019 3:07 pm

Re: Extension to auto attendant not transferring

Post by wshrader »

phillirk wrote: ↑Fri Jan 04, 2019 8:15 am Extensions are not able to transfer answered call to our auto attendant. Can someone tell me what I need to change to make this happen?

Using Allworx 6x
8.4.5.4

This just seem to magically happen the same day when our SIP lines were ported from one vendor to another. I am not sure if that has anything to do with it.
Just to rule out the SIP trunk, have you verified with the new vendor each and every setting under SIP Proxy with them? Things like SIP Refer and Redirect not being set properly can cause weird things to happen.
For professional Allworx help call me! PM me for my number. :ugeek:
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