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iPhone 8 cannot use Reach License
Posted: Thu Mar 07, 2024 2:21 pm
by user_8675309
I have purchased an Allworx Reach License. We also have the free license. I have used the free license without issue. The user that will use the new license has an iPhone 8. We got the Reach app downloaded and setup, but I cannot get it to obtain a license. The user is logged in. I have closed the Reach app, rebooted the phone, I am going to reboot the phone server this evening. I also removed my phone from the server. The sever showed two licenses free once I removed my phone. The iPhone 8 still wouldn't grab either of the free licenses. My iPhone 15 grabbed one of the free licenses without rebooting the server or the phone.
Are there limitations on which iPhones can connect to Allworx Reach?
Re: iPhone 8 cannot use Reach License
Posted: Thu Mar 07, 2024 4:31 pm
by wshrader
From the Reach Release notes:
Allworx Reach 5.* is the recommended app for all users with Allworx System Software 8.3 or
higher and Apple devices running iOS 12 or higher. To receive calls when the Reach app is running
in the background, the Reach 5.* app requires access to an Allworx server running Allworx System
Software 8.3 or higher.
Allworx Classic Reach is also published on the Apple App Store, but it is only useful under very
limited circumstances: It works with iOS 9, 10, 11, and Allworx System Software 7.5 and higher.
However, under iOS 12 or higher it is no longer able to receive calls while running in the
background, and it will notify the user that they should upgrade to Allworx Reach 5 and Allworx
System Software 8.3 or higher. Note that very few iOS devices even run iOS 11 or lower anymore!
Is the iPhone 8 in compliance with this?