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CallAssistant connection error

Support for Allworx Call Assistant, Mobile Link, and TAPI.
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dmonks
Posts: 1
Joined: Tue Oct 29, 2013 8:56 am

CallAssistant connection error

Post by dmonks »

Setup a user with the CallAssistant program and receiving the following error when trying to launch the program:

"Call Assistant can no communicate with the phone and will terminate. Check network connections, reboot the phone and restart."

Software is working on other machines in the same office, have rebooted the phone and computer and still have this error.

Any thoughts?
gdaley
Posts: 1
Joined: Tue Jul 29, 2014 2:59 pm

Re: CallAssistant connection error

Post by gdaley »

Hello,
I'm having the same problem. Were you ever able to resolve the problem? I'd appreciate you sharing the solution.
thanks
bnewt
Posts: 42
Joined: Tue Mar 12, 2013 3:50 pm

Re: CallAssistant connection error

Post by bnewt »

are you sure that you have the username & password entered correctly.........my username had to be all caps
what about the server ip address
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