now goes to CA first not Line Appearance Allworx 6X
Posted: Tue Aug 21, 2018 1:18 pm
Allworx 6X [older version, i have to look up]
phones 9224, 9212 and just added 9212L
Strangely, out of the blue, when you pick up a phone it now goes to the Call Appearance at the bottom instead of the Line Appearances at the top as it did before. On ALL phones.
Its been a very stable 6X with a simple setup; 6 analog lines, 3 independent people each have 2 lines apiece and a receptionist that has all lines. Each of the 3 main ppl have 2 lines in a line group for them and have permission for line appearance.
I know the trend is to use Call Appearances over Line Appearance, but they are old school and this is what they want. And I should mention the CA works fine, dial 9 and they get an outside line ; or push the Line Appearance and start dialing with out the 9 first. And can do dialpad dialing, uses CA though.
SO not like a huge deal, but they are all used to it going to their [2nd] Line Appearance first. Therefore all want it back to the way it was.
There have been no changes to this system for years, none needed, but did recently replace a 9212 with a 9212L [customer wanted backlight phone] and all went well with that. Not sure if that's a red herring or what caused it. Have tried reboots, unplugs, etc. Still the same.
Maybe this is something simple and I'm overthinking this one! Any thoughts appreciated.
phones 9224, 9212 and just added 9212L
Strangely, out of the blue, when you pick up a phone it now goes to the Call Appearance at the bottom instead of the Line Appearances at the top as it did before. On ALL phones.
Its been a very stable 6X with a simple setup; 6 analog lines, 3 independent people each have 2 lines apiece and a receptionist that has all lines. Each of the 3 main ppl have 2 lines in a line group for them and have permission for line appearance.
I know the trend is to use Call Appearances over Line Appearance, but they are old school and this is what they want. And I should mention the CA works fine, dial 9 and they get an outside line ; or push the Line Appearance and start dialing with out the 9 first. And can do dialpad dialing, uses CA though.
SO not like a huge deal, but they are all used to it going to their [2nd] Line Appearance first. Therefore all want it back to the way it was.
There have been no changes to this system for years, none needed, but did recently replace a 9212 with a 9212L [customer wanted backlight phone] and all went well with that. Not sure if that's a red herring or what caused it. Have tried reboots, unplugs, etc. Still the same.
Maybe this is something simple and I'm overthinking this one! Any thoughts appreciated.