Incoming calls

[eleran]

Currently our incoming calls ring on every handset but are answered by a select few in our call center. I have setup direct dial lines for users that do not need to be answering the generic incoming line, but how do I keep the generic incoming line(s) from ringing at those handsets that dont need to answer them?

Appreciate any help.

[wshrader]

Check all your call routes, starting with Outside Lines and remove anything you don't want to ring.