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Missing (and greyed) users while creating Message Alias

General installation and configuration help.
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dkbrooks
Posts: 3
Joined: Thu Oct 01, 2020 12:15 pm

Missing (and greyed) users while creating Message Alias

Post by dkbrooks »

Hi,

I am trying to configure Voicemail to e-mail for my users and have it working for some users. I am, however, unable to create an alias for all users because some of them are either:
- greyed out in the list, or
- not appearing in the list at all

I have done a side-by-side comparison for a user that works (me) and a user that is missing and I see no differences.

Any pointers? What am I missing?

We are currently using AllWorx Connect 731, version 8.5.3.9

Thanks!
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dkbrooks
Posts: 3
Joined: Thu Oct 01, 2020 12:15 pm

Re: Missing (and greyed) users while creating Message Alias

Post by dkbrooks »

Never mind, I figured it out.
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wshrader
Posts: 193
Joined: Mon Apr 15, 2019 3:07 pm

Re: Missing (and greyed) users while creating Message Alias

Post by wshrader »

What were you doing wrong?
For professional Allworx help call me! PM me for my number. :ugeek:
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