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New phone does not get incoming calls

General installation and configuration help.
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Nikoliy
Posts: 1
Joined: Sat Feb 25, 2023 7:49 pm

New phone does not get incoming calls

Post by Nikoliy »

Hello,
Trying to setup a 9312 phone. The phone will dial out but does not receive outside calls.
I guess I am missing a step when setting it up?
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wshrader
Posts: 193
Joined: Mon Apr 15, 2019 3:07 pm

Re: New phone does not get incoming calls

Post by wshrader »

Outside calls from what source? You need to add the Call Appearance to an extension which is routing those calls. For example 555-555-5555 routes to x100. You need to add a Call Appearance from the object phone to x100.
For professional Allworx help call me! PM me for my number. :ugeek:
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