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HELP! Stuck on "Loading Config Files"

Posted: Sun Jul 21, 2013 8:43 pm
by VoipVampire
Usually when the my Allworx 9204G comes out of the box, the phones will fail to register and allow me to configure them by specifying the Boot Server IP.

After I did that, the phones won't "fail" and let me do additional configurations. It just gets stuck into "Loading Config Files."

Is there a break sequence for me to factory reset the phones?

Please help!!!!

Re: HELP! Stuck on "Loading Config Files"

Posted: Wed Jul 31, 2013 7:56 am
by liftow
When it is booting you should be able to press whatever button is flashing to get to the Config menu. Can do a factory reset from there.
I've had sporadic problems in the past where I had to factory reset a phone out of the box before it would register properly. Sounds similar.

Re: HELP! Stuck on "Loading Config Files"

Posted: Thu Sep 19, 2013 8:10 pm
by primalchrome
You can also keep a power brick handy. Plug in the brick but not the ethernet and you will have immediate access to the config menu.