6X warranty replacements

bigbangtech · Post by **bigbangtech** » Tue Dec 01, 2015 11:07 am

So, it looks like Allworx is running low on 6x units. How will they handle in-warranty replacements for 6x in say a year or so? The lower end Connect barely begin to match 6X features, max users and available feature keys...

scottap · Post by **scottap** » Thu Jan 10, 2019 11:56 pm

Good question. From my own experience and having about five 6x servers brick, I have always been able to rescue the server by installing a new CF card. We ended up ordering a stack of them direct from Allworx. Pop in new card, format, install backup file, done.

scottap · Post by **scottap** » Thu Mar 14, 2019 3:33 pm

Yup. CF card and PSU. We keep both on hands. Usually it's just a matter of replacing the CF, formatting it, and restoring from a backup. The 6x is garbage. We have a lot of them in the field. An Allorx tier 2 tech told me the other day they were released in like 2002! They really need to be replaced wherever they are in the wild.

Talymnmaf · Post by **Talymnmaf** » Sun Feb 23, 2020 9:28 pm

If you read almost any warranty, you will see that they can send you the same item, or a better item. They can also send you any type of working equipment, even used& returned stuff.