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6X warranty replacements

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bigbangtech
Posts: 15
Joined: Thu Mar 07, 2013 7:19 pm

6X warranty replacements

Post by bigbangtech »

So, it looks like Allworx is running low on 6x units. How will they handle in-warranty replacements for 6x in say a year or so? The lower end Connect barely begin to match 6X features, max users and available feature keys...
scottap
Posts: 12
Joined: Tue Dec 11, 2018 12:10 pm

Re: 6X warranty replacements

Post by scottap »

Good question. From my own experience and having about five 6x servers brick, I have always been able to rescue the server by installing a new CF card. We ended up ordering a stack of them direct from Allworx. Pop in new card, format, install backup file, done.
scottap
Posts: 12
Joined: Tue Dec 11, 2018 12:10 pm

Re: 6X warranty replacements

Post by scottap »

Yup. CF card and PSU. We keep both on hands. Usually it's just a matter of replacing the CF, formatting it, and restoring from a backup. The 6x is garbage. We have a lot of them in the field. An Allorx tier 2 tech told me the other day they were released in like 2002! They really need to be replaced wherever they are in the wild.
Talymnmaf
Posts: 2
Joined: Sat Feb 15, 2020 2:44 am

6X warranty replacements

Post by Talymnmaf »

If you read almost any warranty, you will see that they can send you the same item, or a better item. They can also send you any type of working equipment, even used& returned stuff.
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