Total Call Timed Out
Posted: Fri Jul 01, 2016 10:43 am
Hello,
We've just begun using the Allworx system at my company, so we're still working out a few kinks. One issue we are getting in the reports is a significant number of "Total Calls Timed Out" in all of our queues. I'm wondering if someone call tell me exactly what happens when a call "times out" (does the caller get dropped or does it transfer them to our established general voicemail box?), and possibly the best way to go about resolving this?
Thanks.
We've just begun using the Allworx system at my company, so we're still working out a few kinks. One issue we are getting in the reports is a significant number of "Total Calls Timed Out" in all of our queues. I'm wondering if someone call tell me exactly what happens when a call "times out" (does the caller get dropped or does it transfer them to our established general voicemail box?), and possibly the best way to go about resolving this?
Thanks.